Contact Us
Choose your preferred method of contact to connect with our Client Services team or find out more information through our FAQ section.
EMAIL US
Send us an enquiry and a member of our team will contact you directly.
Please allow us up to 48 hours to respond to your inquiry during business houers. Our office is off on weekends.
Frequently Asked Questions
To assist with your experience, we've collated a list of all the most popular questions and answers
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What are the delivery options & transit times?
We offer home delivery service. Times, costs and duties vary depending on the location.
United Arab Emirates (UAE)
- Free express shipping on all orders (delivered within 48 hours)
- All duties and taxes are included
- "Same Day" UAE Delivery available: 30 AED
- Cutoff time for "Same Day" delivery is 11am. Service is unavailable on Sunday.
GCC
- 50 AED express shipping
- Free express shipping on all orders above 800 AED
- Your order should be delivered within 2 - 3 business days
- Duties and taxes may be charged
We ship from Dubai. Our warehouse is closed on Sundays and national holidays.
UAE Same/ Next Day Delivery
Orders placed before 11am are delivered within the same day. Orders placed thereafter will be shipped out the next day. The warehouse is closed on Sundays
How much is the shipping cost?
For the UAE, free shipping is available for all orders. Same/Next Day orders are charged 30 AED.
For the GCC, free shipping is available for all orders above 800 AED. Duties and taxes may be charged
Where are you shipping from?
Orders coming from the Middle East are shipped out from our warehouse in Dubai.
For shipping to countries in Europe and North America please visit www.amadawear.com (kindly activate your VPN if you are being redirected).
Do you charge VAT on delivery?
Yes. As per UAE law, a 5% VAT is already included in our displayed prices. If delivery is for other GCC countries (KSA, Qatar, Bahrain, Oman and Kuwait), then no UAE VAT is applied but rather an Import VAT of 5% will be applied. Based on the delivery country's customs clearance laws if the VAT% is higher than 5% then the additional amount will be charged as Additional Import VAT.
Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Tracking/missing package?
Please connect with us via our Contact Us page. Please provide your order ID, full name, email address and the missing item(s) from your order.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions via our Contact Us page.
What to do if I received a wrong/damaged item?
Please connect with us via our Contact Us page mentioning your order number and the issue. Kindly include images.
My order has been shipped but is delayed/ did not arrive?
Please connect with us via our Contact Us page Email, Chat or Call.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Cash on Delivery (COD) and buy now pay later with Tabby.
Where do you manufacture your products?
Our main activewear manufacturer is located in Turkey, EU.
What is the right email to reach out for collaborations, marketing, retail, press etc ?
General, Sales
info@amadawear.com
Customer Service
service@amadawear.com
Collaborations
collab@amadawear.com
My discount code/ voucher doesn't work, why?
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also email us using our quick form and we'll be happy to explain how you can redeem your discount online.
