Frequently Asked Questions
Find out more information with our FAQ page.
ORDERING
How can I place an order?
Simply add the items you'd like to purchase in you shopping cart. Once added, you can continue to check out and fill in all required information. We need a valid email and calling number to be able to send you notifications regarding your order and for delivery purposes.
Store vouchers and codes can be applied during the checkout process.
How can I cancel my order?
Unfortunately, once an order has been placed, we are unable to cancel it.
I have placed an order online, it has been processed but I have not yet received a confirmation email. Why?
Please check your spam and if you used your correct email.
Kindly connect with us via our Contact Us page regarding your concern.
Why has my order been cancelled?
You order can be automatically or manually cancelled by us. Following reasons are the most common;
- Item unavailable
- Technical glitch
- You used a code that was not supposed to be for you
- Fraudulent behaviour, address, payment method
- Payment failed
How do I know if my online order has been successful?
You should recieve an email confirmation right after placing your order mentioning your order reference number, order number, tracking and order summary including your address details.
Please check your spam folder. Connect with us via our Contact Us page if you are unsure.
Where can I find my order history?
Kindly log into your account (no profile required). Once logged in, you will see a list of all orders placed.
View order history
Can I track my order online?
Kindly log in your account (no profile required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
Track my Order
What is a Pre-Order?
Pre-Orders are items that are currently not in stock but
will be released at a future date. We offer Pre-Orders so that you will receive that item when it is released and not have to worry about it selling out elsewhere and not receiving it. Estimated shipping dates for Pre-Orders are located in the description and are subject to change by the manufacturer.
How long will it take to arrive?
Once we receive the Pre-Ordered items we will ship them to you within 1-3 business days. You will receive an email confirmation once your item has been shipped with a tracking number. If you ordered numerous items for Pre-Order, these items will be shipped once your complete order is in stock. Please note that some items may arrive before
others.
What happens if the estimated shipping time is more than one week?
Pre-Ordered items with a shipping time of more than one week
will be shipped together in the same order.
When will you charge me for my item?
To secure your item, you will be charged at the time of
purchase.
Can I cancel items that I have Pre-Ordered?
Yes. Please contact us at info@amadawear.com
(or via or contact us page)
. Please note that cancelled Pre-Orders will be issued as store credit and valid
for 12 months from the date of purchase.
My Pre-Order delivery date has changed. What’s going on?
Please note that Pre-Order release dates are subject to change by the manufacturer.
Due to stresses on the manufacturing side including shipping delays, and supply chain issues, release dates may vary. We will update each item’s description, send out email alerts, and update our Pre-Order Update Page with
new information as soon as we receive it from the manufacturer.
SHIPPING
What are the delivery options & transit times?
We offer home delivery service. Times, costs and duties vary depending on the location.
United Arab Emirates (UAE)
- Free express shipping on all orders (delivered within 48 hours)
- All duties and taxes are included
- "Same Day" UAE Delivery available: 30 AED
- Cutoff time for "Same Day" delivery is 11am. Service is unavailable on Sunday.
GCC
- Free express shipping on all orders
- Your order should be delivered within 2 - 3 business days
- Duties and taxes may be charged
We ship from Dubai. Our warehouse is closed on Sundays and national holidays.
UAE Same/ Next Day Delivery
Orders placed before 11am are delivered within the same day. Orders placed thereafter will be shipped out the next day. Our warehouse is closed on Sundays.
How much is the shipping cost?
United Arab Emirates (UAE)
- Free express shipping on all orders (delivered within 48 hours)
- All duties and taxes are included
- "Same Day" UAE Delivery available: 30 AED
GCC
- Free express shipping on all orders
- Duties and taxes may be charged
Where are you shipping from?
Orders coming from the Middle East are shipped out from our warehouse in Dubai.
For shipping to countries in Europe and North America please visit www.amadawear.com (kindly activate your VPN if you are being redirected).
Do you charge VAT on delivery?
Yes. As per UAE law, a 5% VAT is already included in our displayed prices. If delivery is for other GCC countries (KSA, Qatar, Bahrain, Oman and Kuwait), then no UAE VAT is applied but rather an Import VAT of 5% will be applied. Based on the delivery country's customs clearance laws if the VAT% is higher than 5% then the additional amount will be charged as Additional Import VAT.
Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Tracking/missing package?
Please connect with us via our Contact Us page. Please provide your order ID, full name, email address and the missing item(s) from your order.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions via our Contact Us page.
What to do if I received a wrong/damaged item?
Please connect with us via our Contact Us page mentioning your order number and the issue. Kindly include images.
Where can I track my order online?
Kindly log in your account (no profile required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
View order history
My order has been shipped but is delayed/ did not arrive?
Please connect with us via our Contact Us page.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
RETURNS & EXCHANGES
What is the return and exchange policy?
Email us at service@amadawear.com within 14 days of delivery with your order number, name, and the items you'd like to return or exchange. We'll respond within 48 business hours (GST) with the next steps (weekends closed).
Items will only be accepted if they meet the following conditions:
- Items are in their original and unused condition
- Tags remain attached to garments
- Garments are unworn, unwashed and unstained (makeup, pet hair, perfume, deodorant etc.)
- All sales are final. We do not accept returns, exchanges, or refunds. Please read all product descriptions carefully before purchasing
Our returns department reserves the right to refuse any returned item that does not meet the above conditions. In this instance, the returned item will not be sent back to the customer unless the total re-shipping fee is paid by the customer.
UAE Returns – 40 AED:
One of our delivery drivers will collect your order within 3 days from the delivery address.
A fee of 40 AED will be charged and deducted from the final refunded amount.
UAE Exchanges – FREE:
After receiving the item/s back to our warehouse, we will send you the exchange item/s free of charge within 3 days. We only exchange the items one time per order.
Other GCC Returns – 85 AED:
We arrange a DHL/ARAMEX door pickup.
A return fee of 85 AED will be charged and deducted from the final refunded amount.
Other GCC Exchanges:
We'll cover the cost of return shipping and issue your refund as store credit, so you can easily reorder your desired item – subject to stock availability.
Defective & Incorrect Items
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return and not issue any refund. If you believe you have received an incorrect item, please contact us within 7 days of receiving your package. In this case we will arrange and cover the costs of a replacement or issue you a store credit.
When will I get my refund?
Once your return is processed by our team, the amount will be credited back to your original payment method. You can expect to see this reflected on your statement within 7-10 business days.
Please note, for cash on delivery orders, we will set up a credit note which will be valid for 1 year from the date of purchase. A store credit notification will be send to your email used to order.
STANDARD FAQ'S
My discount code/ voucher doesn't work, why?
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order.
Most common reasons for promotion codes not working are: being out of date; being applied to products that are not eligible or the set order limit not being reached.
If you’re still having problems, you can also email us using our quick form and we'll be happy to explain how you can redeem your discount online.
What is the right email adress to reach out for collaborations, marketing, retail, press etc ?
General, Sales
info@amadawear.com
Customer Service
service@amadawear.com
Collaborations
collab@amadawear.com
Affiliate Program
affiliate@amadawear.com
Where do you manufacture your products?
Our main activewear manufacturer is located in Turkey, EU.
eGIFT
Where can I get a eGift card ?
You can purchase an AMADA eGift card directly from our site. Choose the value you'd like to add and gift love, whether it be for a friend, a partner, a family member, or yourself.
How fast will I get the eGift card?
Your eGift card will be sent to the recipient’s email immediately after your purchase. They will receive a confirmation email containing their eGift card number along with a code to copy. To make any online purchases, simply enter the eGift card number at the checkout page under "promo code".
Where can I use my AMADA eGift card?
You can use your eGift card on othe website you purchased it from (www.amadawear.ae). If you would like to gift it to someone living in another country within the region, please make sure you purchase it from our site in that country.
Europe & North America use www.amadawear.com.
Our eGift cards are single currency – you cannot use them to purchase items from other countries..
Does the eGift card has a value limit?
We offer multiple value options for you to select from or you can enter a custom amount instead.
How can I top up my eGift card or check it's balance?
You can do that through the by logging in your account and click " store credit". There you will be shown the options.
View Balance
How can I send a eGift card to someone?
1. Select the value you'd like to gift
2. Click " I want to send this as a gift"
3. Enter the reciepients email / who should recieve the eGift card
4. Enter your email to recieve a purchase confirmation
5. You also have the option of leaving them a heartfelt message and decide the date on which they will recieve the email with the eGift card.
PAYMENTS
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Cash on Delivery (COD) and buy now pay later with Tabby and Tamara.
COD (Cash on Delivery)
We offer COD payments across several GCC countries via Aramex.
Following T&C will apply;
- Only available for orders within UAE, Saudi Arabia, Kuwait and Qatar
- Use exact cash
- Full order amount must be paid at the time of delivery
- Returns cannot be made at he same time of delivery
- Refund Policy: We do not refund cash. You will recieve a store credit valid for 1 year sent by email.
- If you cancel / refuse to take / ignore the order, we will charge 100aed fee covering our shipping, return & admin fees.
The courier company will contact you and schedule a suitable time for delivery.
Still Need Help?
If you can't find what you're looking for, don't worry. We are here to assist.
Contact us and one of our advisors will be happy to help.
