Delivery & Returns
All the necessary information to receive and return your products
ORDERING
How can I place an order?
Simply add the items you'd like to purchase in you shopping cart. Once, added, you can continue to check oout and fill in all required information. We need a valid email and calling number to be able to send you notifications regarding your order and for delivery purposes.
Store vouchers and codes can be applied during the checkout process.
Store Credit & Codes
You can add your store credit digits and /or discount code at the end of the checkout process.
Please note that majority of codes can not be stacked/ combined. An error note will show mentioning the reason.
How can I cancel my order ?
Unfortunately, once an order has been placed, we are unable to cancel it.
I have placed an order online, it has been processed but I have not yet received a confirmation email. Why?
Please check your spam and if you used your correct email.
Kindly connect with us via our Contact Us page regarding your concern.
Why has my order been cancelled?
You order can be automatically or manually cancelled by us. Following reasons are the mot commun;
- Item unavaiable
- Technical glitch
- You used a code that was not supposed to be for you
- Fraudamental behaviour, address, payment method
- Payment failed
You will alway recieve a email notification in case your order has been cancelled.
How do I know if my online order has been successful?
You should recieve an email confirmation right after placing your order mentioning your order reference number, order number, tracking and order summary inclduing your adress details.
Please check your spam folder. Connect with us via our Contact Us page if you are unsure.
Where can I find my order history?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed.
View order history
Can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
Track my Order
PAYMENTS
What payment options do I have?
You can pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), Paypal, Cash on Delivery (COD) and buy now pay later with Tabby.
COD (Cash on Delivery)
We offer COD payments across several GCC countries via Aramex.
Following T&C will apply;
- Only available for orders within UAE, Saudi Arabia, Kuwait and Qatar
- Use exact cash
- Full order amount must be paid at the time of delivery
- Returns cannot be made at he same time of delivery
- Refund Policy: We do not refund cash. You will recieve a store credit valid for 1 year sent by email.
- If you cancel / refuse to take / ignor the order, we will charge 100aed fee covering our shippinng, return & admin fees.
The courier company will contact you and schedule a suitable time for delivery
DELIVERIES
What are the delivery options & transit times?
We offer home delivery service. Times and costs for deliveries will vary depending on the location.
UAE
- Free 1 - 3 Days Delivery
- 30 AED Same Day Delivery (cutoff time for same day is 11am. closed on Sundays)
GCC
- Free 2 - 3 Days Delivery for orders above 800 AED
- 50 AED 2 - 3 Days Delivery for orders under 800 AED
Our warehouse is closed on Sundays
UAE Same/ Next Day Delivery
Orders placed before 11am are delivered within the same day. Orders placed thereafter will be shipped out the next day. Our warehouse is closed on Sundays.
How much is the shipping cost?
For the UAE, free shipping is available for all orders. Same/Next Day orders are charged 30 AED.
For the GCC, orders above 200 AED are complimentary. For orders under that amount a fee of 50 AED is applied. For GCC orders outside UAE, the Next Day Delivery option is 150 AEDThe shipping cost fee is non-refundable.
Where are you shipping from?
Orders coming from the Middle East are shipped out from our warehouse in Dubai.
For shipping to countries in Europe and North America please visit www.amadawear.com (kindly activate your VPN if you are being redirected).
Do you charge VAT on delivery?
Yes. As per UAE law, a 5% VAT is already included in our displayed prices. If delivery is for other GCC countries (KSA, Qatar, Bahrain, Oman and Kuwait), then no UAE VAT is applied but rather an Import VAT of 5% will be applied. Based on the delivery country's customs clearance laws if the VAT% is higher than 5% then the additional amount will be charged as Additional Import VAT.
Duties vary depending on the value of the goods, materials used and country of production. Importantly, all countries have different rules regarding this so we are unable to confirm the amount you may be required to pay as this is determined on import taxes by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.
Tracking/missing package?
Please connect with us via our Contact Us page. Please provide your order ID, full name, email address and the missing item(s) from your order.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
How do I change my delivery address?
Once an order is placed, we're unable to edit or make changes. Our team can help if you have any questions via our Contact Us page.
What to do if I received a wrong/damaged item?
Please connect with us via our Contact Us page mentioning your order number and theissue. Kindly include images.
Where can I track my order online?
Kindly log in your account (no profil required). Once logged in, you will see a list of all orders placed where you can find the tracking details.
View order history
My order has been shipped but is delayed/ did not arrive?
Please connect with us via our Contact Us page.
Caution: We are not responsible for failed delivery due to erroneous shipping addresses or missing phone numbers from the original order. We are also not responsible if you ignored any pickup notice from the shipping carrier, resulting in the loss or return of the package. In this case, we can issue you a store credit on request. We will not be held liable for any lost packages by the shipping carrier.
RETURNS/ EXCHANGES
What is the return and exchange policy?
You are eligible for a refund or exchange, If you submit an online request within 14 days of date of delivery.
Request Return / Exchange
Items will only be accepted if they meet the following conditions;
- Tags remain attached to garments
- Garments are unworn, unwashed and unstained (makeup, pet hair, perfume, deodorant etc.)
- Sale Items can either be exchanged for store credit for the same value of the product(s) or for the same product in a different size
Our returns department has the right to refuse any returned item that does not meet the above conditions. In this instance, the returned item WILL NOT be sent back to the customer unless a shipping fee of 40aed is paid.
How can I return/ exchange an item?
Submit your request for a refund or exchange within 14 days of receiving your order.
Click here to submit a return/exchange
1. Sign in to the return portal
2. Click the relevant order number
3. Select the items you wish to return
4. Submit return
Once approved, you will receive instructions by email to proceed with your
return process including our returns address according to your specific requirements.
Next, you will need to follow the below steps, depending on your country of purchase.
For returns, A fee of 40 aed will be charged and deducted from the final refunded amount.
For exchanges, we will bear the cost of the collection and re-delivery (one-time only).
UAE Returns:
One of our delivery drivers will collect your order within 3 days from the delivery address.
Other GCC Returns:
1. Using your local post office for the best service and tracking number ID.
2. Request a DHL/ARAMEX return label from us with a scheduled pickup time.
You must bear the cost for the return including any applicable customs charges. You must keep the receipt and tracking number ID of your returned parcel until we confirm that we have received the items.
After receiving the returned items, they will undergo an inspection and quality check to ensure they are in original condition. Once approved, we will arrange the exchange or refund as requested.
When will I get my refund?
Once your return is processed by our team, the amount will be credited back to your original payment method. You can expect to see this reflected on your statement within 7-10 business days.
Please note, for cash on delivery orders, we will set up a credit note which will be valid for 1 year from the date of purchase. A store credit notification will be send to your email used to order.
Track My Order
We provide full tracking of every order. Follow the link below and keep up to date with accurate delivery dates and times.
Return Items
We understand that sometimes your purchase might not be suitable. Follow the link below to return your items.
